Please read the Terms of Use carefully before using this site.
Use of Material: All material within this Web site is protected under the copyright laws of Canada and of other countries. Users are authorized to view and download a single copy of the material on this Web site solely for their personal and non-commercial use. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or right to any intellectual property asset of DoctorCare Inc. (“DoctorCare”), its subsidiaries, affiliates, successors and assigns, including but not limited to any rights regarding patents, trademarks, service marks, trade names or copyrights. Any unauthorized downloading, transmission, publication, display, public performance, broadcast or any other copying or modification of the material contained in this Web site may violate applicable laws and may result in legal action.
Except as expressly set forth in this Web site the trademarks set forth in this Web site (including but not limited to “DoctorCare”, “FHOCare”, “ChronicCare”, and “PREVcare”) are owned by DoctorCare Inc. and refer to DoctorCare. Any rights arising out of use of the trademarks shall enure solely to the benefit of DoctorCare. The authorization provided herein is limited to use only as a link to the World Wide Web addresses of DoctorCare. No other use of the trademarks is authorized either expressly or by implication. The authorization provided herein is revocable at the sole discretion of DoctorCare upon its giving written notice thereof. Upon the receipt of such notice, the user shall immediately cease and desist from any further use of the trademarks.
Disclaimer of warranties: The material contained in this Web site or which may be downloaded from this Web site, including hyperlinks, are provided “as is” and “as available”. Such materials are displayed without warranty of any kind, either expressed, implied or statutory including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of the intellectual property rights or any other third party rights, uninterrupted service, or freedom from computer viruses and other harmful components. DoctorCare shall not in any circumstances, regardless of whether advance notice is given of the possibility of damages, be liable to any person for any damages whatsoever, including but not limited to any special, incidental, indirect or consequential damages resulting from use of, or reliance upon, such material.
The material contained in this Web site is believed to be accurate and complete at the time of posting. Although every attempt is made to ensure that all material remain current and accurate, DoctorCare does not warrant its accuracy, completeness and currency at all times. DoctorCare reserves the right to make changes to the material displayed on this Web site at its sole discretion and without notice. No reference to any product or service of a third party should be construed as an endorsement or recommendation.
Exclusion of liability: TO THE EXTENT PERMITTED BY LAW, DOCTORCARE EXPRESSLY EXCLUDES LIABILITY TO ANY USER OF THIS WEB SITE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE IN RESPECT OF THE USE OF THIS WEB SITE REGARDLESS OF WHETHER DOCTORCARE WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
The Internet is not a fully secure communication medium, and therefore confidentiality and privacy cannot be ensured. DoctorCare shall not be liable for any damages whatsoever, including but not limited to indirect, special, incidental or consequential loss or damage resulting from the transmission of confidential or personal information regardless of whether DoctorCare was advised of the possibility of such loss or damage.
Links to third party Web sites: The information, content, accuracy, opinions expressed on linked sites provided by this Web site are not verified, monitored, endorsed or controlled by DoctorCare. DoctorCare is providing these links to you solely as a convenience. The inclusion of any link to a third party Web site does not imply any endorsement by DoctorCare of the Web site, or the products and services such site promotes, sell and/or advises. The linked sites are not under the control of DoctorCare and DoctorCare is not responsible for the contents of any linked site, any link contained in a linked site, or any changes or updates of such sites. If you decide to access any of the third party sites linked to DoctorCare’s Web site, you do so entirely at your own risk.
Intellectual property: All copyright, trademarks, trade names, patents, industrial designs, and other intellectual property rights (‘IPR’) contained herein are, unless otherwise specified, the exclusive property of DoctorCare. Furthermore, the ideas, concepts and/or their application, which may be embodied in this service remain and constitute items of intellectual property which nevertheless belong to DoctorCare. Indeed, we expressly draw attention to the protection afforded such information and intangibles under domestic law and international treatises governing copyrights, patents, trademarks, and other IPR.
Idea submission and/or solicitation: In an attempt to reduce disputes regarding the unsolicited receipt of ideas, and other information, DoctorCare and its employees do not accept or consider unsolicited ideas, including those relating to marketing, new technologies, product naming conventions and the like. DoctorCare cannot guarantee that any such unsolicited ideas and related materials received shall be treated as confidential and/or proprietary whatsoever.
Breaches, governing law and jurisdiction: Where a user of said service is found to be in contravention of the afore listed terms and conditions DoctorCare shall pursue any and all remedies available to it, by operation of law or otherwise. This agreement shall be interpreted and enforced in accordance with the federal laws of Canada and the provincial laws of Ontario.
Please read the Privacy Policy carefully before using this site.
Updated: September 2024
DoctorCare Inc. (“DoctorCare”) is proud to offer you the DoctorCare website (the “Website”) and provide the associated physician practice services as described on the Website. We are committed to protecting your personal information and complying with applicable data protection and privacy laws. This “Privacy Policy” tells you how we do so.
We will update this Privacy Policy as necessary. Please check it regularly.
1- What information do we collect?
Website Access
Unless you opt-out, our website uses “Cookies” and other automatic data collection technologies with your consent to collect personal information whenever you visit or interact with the Website, including unique identifiers and preference information such as IP address, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.
These Cookies helps us understand how you use the Website and the content of the Website in order to make improvements. We also may use these Cookies to promote our services through marketing and advertising. These Cookies may be accessed or disclosed to third-parties for the purpose of serving you relevant advertisements.
You can opt-out of Cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of the Website’s features, and may prevent us from providing you with the information and services you have requested.
Website Form
When you submit a form on the Website, or contact us directly, we will collect information like your name, e-mail, phone number, clinic/organization you work for, information about your clinic or organization, and the province in which the clinic or organization is located. This information will be used by DoctorCare to communicate with you to provide you with the information you requested.
Billing Care, Practice Care, and Patient Care
DoctorCare is a billing and practice management company that helps physicians review and correct their billing submissions to the relevant health authorities across Canada and to develop insights into their clinical practices. As a healthcare practitioner who signs up for one of DoctorCare’s services, information like your name, clinic, billing number, and contact details will be collected by DoctorCare to administer your account. Depending on the level of service you request, DoctorCare may also collect your billing information from government authorities and may require access into your electronic medical record.
As a patient of a physician that has engaged DoctorCare, some personal health information (like your health number and treatment codes) in relation to your visit with your physician will be collected and processed by DoctorCare. This information may be accessed and processed within the physician’s EMR directly, our proprietary billing and practice management software or through documentssent from the physician. DoctorCare does not collect or use any patient information and will only ever access patient information if DoctorCare is requested to provide technical assistance by the healthcare practitioner.
Direct Marketing
If you sign up to receive direct marketing or promotional communications from DoctorCare, we will collect your name and e-mail to inform you about DoctorCare and our products and services.
2- Why do we use personal information?
We use personal information to:
DoctorCare reserves the right to aggregate and create anonymized statistical information, and use such information, as it sees fit.
DoctorCare does not use any identifiable patient personal health information for any reason other than to provide the services requested and will never access any patient personal health information which DoctorCare has access to it, unless required to provide technical assistance to physicians or provide services requested.
3- Who do we share the personal information with?
We only share your personal information with service providers and subcontractors to either respond to a request or to provide the services requested by the physician. This includes sharing your personal information for
We only use service providers that ensure a comparable level of protection for your personal information, as provided in this Privacy Policy. DoctorCare utilizes third party service providers both within Canada and internationally. Our contracts with our service providers ensure they comply with that obligation and use your personal information only for the services requested.
Exceptionally, as allowed or required by law, we may have to disclose your personal information to law enforcement agencies where they demonstrate they have the legal authority to request it.
If we merge with another business, we will inform you of any impact on your personal information.
4- How long do we keep personal information?
We retain personal information for as long as required to provide the services for which it was collected, otherwise, in accordance with applicable legal and regulatory requirements.
Healthcare practitioners are required to comply with different statutory and regulatory requirements and store personal health information for a minimum length of time. We encourage you to speak with your healthcare practitioner directly on how long they are required to store your personal information.
5- How do we keep personal information accurate?
We take reasonable steps to ensure that any personal information in our custody is accurate and up-to-date but we mostly rely on the physician to notify us of any changes to personal information they provided us.
6- How do we protect your personal information?
We use reasonable and appropriate physical, administrative and technical measures designed to help you secure your personal information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. All of our contracts with our service providers require strict adherence to DoctorCare’s privacy standards. Unauthorized use of personal information by anyone affiliated with DoctorCare is prohibited and constitutes grounds for disciplinary action, including immediate dismissal.
Even though we take all necessary steps to protect your personal information, security breaches cannot be eliminated and we cannot guarantee no breach will ever occur.
7- Where do we store personal information?
All personal information we collect is stored on secure servers in Canada; however, personal information processed by our third-party service providers may be accessed by parties outside of Canada. While outside of Canada, personal information is subject to that jurisdiction’s laws, which may permit governmental authorities the right to access your personal information.
For more information on our service providers or where we store personal information, contact us at privacy@well.company.
8- Links to third-party sites
Our Website may lead you to third-party websites, including websites advertising other products or services. Those organizations are separate and distinct from DoctorCare and have their own separate privacy policies. We are not responsible in any way for how any third-party collects, uses or discloses your personal information, so it is important to familiarize yourself with the privacy policies of these websites before providing your personal information to them.
9- Direct marketing
You may sign up to receive marketing or promotional communications from DoctorCare. Where you have expressly consented, we may use your personal information to inform you about us and our products and our services, including promotional offers and events.
If you no longer wish to receive marketing or promotional communications from us, you can opt-out at any time by:
We destroy your contact information shortly after we receive your unsubscribe request.
10- Your rights
You also have the right to:
Contact us at privacy@well.company to exercise any of these rights. We will respond within 30 days. If we cannot grant your request, for example if you make an access request and providing you access would disclose personal information about another person, we will give reasons.
We will address all requests with equal attention.
11- Contacting us
Accountability with respect to your personal information is important to DoctorCare. In the event that you have any questions (including how personal information is managed by DoctorCare), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending an email. Questions regarding your rights and responsibilities under this Privacy Policy can be directed to our privacy officer at privacy@well.company.
If after contacting us you are still not satisfied, you have the right to file a complaint with your local privacy authority.
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