Support for your practice during the Covid-19 pandemic

The Covid-19 pandemic makes this an incredibly challenging time in our communities, for individuals, families, and businesses. We are repeatedly hearing from family doctors the challenges they are facing in managing their practice while navigating the complexity of the billing system and the increasingly rapid pace of change.

We want to enable doctors to leverage our platform to help alleviate their administrative burden and maximize revenue during this time.

Beginning April 1, 2020, we are making our Practice Care automated billing service available for 60 days at no cost.

Our automated billing solution includes resolving your MOH outstanding errors and automating billing submissions.

Additional information and support:

  • Logistics surrounding the new telemedicine billing codes (K080, K081, K082): The MOH is not yet ready to accept and pay the new codes, and has asked physicians to hold their billings. If you submit these codes now, they will come back as errors. We can review all rejected claims for K080, K081, & K082 and get them resubmitted for payment as soon as the MOH is ready to process them. Nothing further is needed on your end.
  • Documentation of virtual visits: If you are registered for OTN, there are financial benefits to doing your consults by video for rostered patients. As long as you meet requirements, these visits can be billed (and are paid) at the same amount as an in-person visit.  Some notes:
    • You can only bill OTN codes for rostered patients so non-rostered patients must be billed using the new K-Codes (K080, K081, K082).
    • Effective April 1, 2020, there is a new tracking code B203 to add when billing for OTN visits on your rostered patients. The old B099 tracking code will only apply to visits up until March 31, 2020.
    • If you are not registered for OTN, you can bill the K-Codes (K080, K081, K082) where appropriate. Regardless of the method you are using to connect with patients (video or phone), these visits must be documented properly.  We suggest you use a slightly modified SOAP note for these visits that includes documentation of patient consent and start/stop times. We can guide you in setting this up in your EMR  and we have prepared stamps/templates that we can remotely add for your use.
  • Virtual meetings for physician groups (clinics & staff, FHOs, etc.): DoctorCare has been operating entirely on a remote basis since the initial guidance by public health officials. We have a number of tools available and can assist you in setting up virtual meetings for your staff, clinic, or physician group.
  • Business and staff supports or reductions: There are a number of strategies you can take in protecting your business and employees during this unprecedented disruption to our businesses:
    • The federal government recently increased its Temporary Wage Subsidy for Employers. Please visit the federal government information page for the latest update.
    • Many landlords are receiving support from the government and are being encouraged to pass these on to tenants. Reach out to your landlord to ask for a reduction or deferral in rent (that can be amortized over a 12 month period) during this period of reduced income.
    • Unfortunately, temporary or permanent staff reductions may need to be considered. We can help triage workplace restructuring options and share additional resources to help guide you. 

DoctorCare will continue to keep you informed as we receive updates on additional developments that could affect your practice. In the meantime, if you have any questions at all, please reach out to us at info@doctorcare.ca or call us at 1-844-853-6396.

We are here to help.

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